Help Center - FAQ's
Help Center - FAQs
Monogram
How many letters can I use for the monogram?
Ideally, we would need a name of 5-6 letters (max up to 11 characters) to create a balanced design.
How many options will I get to choose from?
The fee is per logo created, however, you can opt in a second version for half the price.
What kind of design or what are your limitations in creating a monogram?
We do a minimal line geometric style and we try to create a unique design for each of our customers.
Will I get a preview before I pay for my design?
Unfortunately, we cannot offer a preview. Each personalised monogram name is uniquely curated by our designers and is not computer generated. Receiving a preview for the monogram is part of our progress.
How can I own the rights to my design?
We can give you the exclusive right of the design. We will process a written agreement and that would be for $300 USD. On top of the vector file which is for $100 USD.
Is it possible to use different names for the monogram logo and name underneath?
Absolutely, for special requests you may add a note to your order or contact us through email and chat.
Help Center - FAQs
Shipping & Delivery
How long does it take to finish?
Normally, it takes 24 hours to process an order once received. After processing, delivery time depends on the chosen option: express delivery takes 3 business days, while regular delivery takes 7 business days.
How long does it take to finish a Design time?
Design, Quality control and Send Off. All design orders are added to the queue within 24 hrs after the order is placed. A designer will be assigned to the order and will start the design process, which takes 7 business days for the standard delivery option. To jump the queue, Express delivery takes 3 business days. Both delivery options do not include weekends. An email will be sent to you with the design. Delivery time varies based on the complexity of the name.
Help Center - FAQs
Discount
Is there any fee for redesigning my logo?
We do revisions for minimal changes like the name underneath for $5 USD. As for changing your existing monogram, it's going to be $23 USD per design.
Do you have a bundle?
We do have a bundle promo rate. If you order 3 monograms, you'll get 15% off, and if you purchase 5 monograms, it will be 20% off.
Help Center - FAQs
More
Can I speak to someone over the phone?
You can always message us on our Facebook page Fugu Studio, Instagram | TikTok at @hellopeache, or send us an email at hello@peachestudio.com.